Americas Home Place - Dream House is more like a Nightmare with America's Home Place!
AHP is wonderful at first. The office managed even took me out for beers and to discuss the house.
All of that congeniality changed when we actually begin to question why the work on your house isn't being done properly, or why items that you've paid for in the contract aren't being taken care of, and insist in writing that they be done. AHP received a copy of our custom house plans in January, and we didn't sign a contract until April, but when we arrived at the office the bid still wasn't ready. The office manager ran around throwing it together, and it looked reasonable, so we signed. They throw about 30 pieces of paper at you during the contract signing, encouraging you to hurriedly read and sign.
After waiting in the office 2 hours past our meeting time, we signed, not even realizing that the corporate office had to approve the contract, and that the document we received was not finalized. They mis-calculated the bid on our house when we signed the initial contract, then came back asking for an additional $22,000 a few days later! They told me nothing else in the contract had changed, which was a lie, as the line items had changed substantially. Then they didn't provide me with a copy of the 2nd contract, the 'official' one until months later, when we started to question why they weren't doing the things that were in the contract we had.
It appears to be a big secret that they had charged us more to provide less. For one thing, we discovered they removed the $3,300 "hero discount" that they offered in the first contract, as my husband has been on 5 Middle East Tours, and has served 23 years in the service. Everything you ask for requires a change order which is an additional $250.00. They drag their feet to fix anything, pushing the completion date months late.
We were told our house would be ready in 45-60 days. That was 9 months ago, and it's still not done. They asked us to stay away from the construction site, as we could be a liability. Fortunately, we went to check their work anyhow.
They pointed my house the wrong direction, and it's on 12 foot piers! They use shoddy materials, and we've had to ask that a lot of the work be re-done, which they still wouldn't do until I started my own Twitter feed. They won't even paint the inside of my doors, but painted the outside and hung them up, because we told them we wanted to paint the interior walls, since my sister has a decorating business. Items that AHP asked us to bring to the property, a sink and some shower doors, and told us would be fine there were stolen.
We found beer cans and bottles of Modelo, Corona, and Dos Equis, which our project manager told us were probably from neighborhood kids. And our Project Manager has a serious memory problem, because anything we ask for that he says "sure", he can't remember that conversation later. You are encouraged to sign a waiver denying you a list of their sub contractors, and I know why. I arrived at my home early for a builder meeting and had a chance to talk with the workers installing my electrical fixtures.
Jose was from Honduras, spoke no English, and I suspect was undocumented. No wonder they don't care if the switch plates are straight! They are getting paid next to nothing and are in a hurry to get to the next job. I was asked by AHP about 2 weeks before our projected move-in date to contact the electrical and gas companies to have service established, which I've learned is something that a builder generally does.
When I spoke with the electrical company I asked for lines to be run to my house. They replied "what do you mean there's a building there?", then they told me that the contractor (AHP) should have contacted them in July when they broke ground on my house, because getting the power and gas hooked up can take 6-8 weeks! Another 2 months of delay while we have no power and cannot move in! Our apartment lease has ended, and now we are paying month-to-month rent, as the building drags on and on.
Stay away. You've been warned!
Reason of review: Incorrect placement, Late, damaged, extra financial burden, shoddy workmanship, poor communication, misrepresentation.
Monetary Loss: $75000.
Preferred solution: Price reduction.
Americas Home Place Cons: Misrepresentation, Poor workmanship, Late delivery, Did not fulfill expectations.
Location: Houston, Texas
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Comments
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I totally understand my husband and I went through this back in 2001 we were supposed to be financed and wasnโt lied they told us we end up loosing the house and humiliated this company is a scam they just use ur credit to get a house build just to end up loosing it all
I am in the building process now with AHP. I sure wish I would have seen these reviews before starting.
This company is a nightmare. Once my completion is done, if it ever gets done, I will be adding my own review here. I'm afraid if I do it now, I will get back lash from them and I just want them to be finished and out.
Anyone reading this... DO NOT BUILD WITH THIS COMPANY!!
I agree 100 percent. We are building our dream nightmare with them right now and we are in month 12 of a 6 month build. This is the most dishonest company!!!!
I could not agree more.
I should have listened to you! I now have mold in my custom built home near Nashville!
America's Home Place continues to disappoint. Just do it Right!!!
I was considering going with American Home Place Inc. to build a house on some property that I have.
Once I read these comments and they only have a one in the reviews. I ripped up all the information. too many negatives for me! Thank God for reviews or people be getting them selves in hot water!!
Sorry everyone who had a negative experience. Hopefully they will fix it once they see how itโs affecting other potential customers.
Has anyone done business with the AHP in Franklin, NC?
DO NOT DO IT!!! Currently living through a nightmare with them
Wish I would have listened....
Glad I want with AHP! Any issues are being resolved promptly!
I am so sorry to hear all of this! We are currently building with America's Home Place and we have found their quality control needing a bit more than most companies we've dealt with.
Their project managers irresponsibly trust their subcontractors, who irresponsibly trust their new workers on site. We have found that without our eye on the project, we would have ended up with a less than desirable build. We have found that they do address our concerns, after ample reminders.
You have to be prepared to manage your own quality if you build with them. At least this is what we are discovering.
We're sorry to hear that your experience with us has lacked the quality control that it should have. Could you email us to let us know which office you're working with and what your name is?
We would like to follow up on this for you. customerservice@americashomeplace.com
We are in the middle of building with America's Home Place in Nashville. Even with all of the tornado activity and rebuilding, they took the time to meet us at our home to review progress.
Our house framing looks great and we were excited to see movement on the HVAC and electric. We even got visited by one of the company leaders today to go over a few concerns and it definitely feels like we are being taken care of!
A few suggestions on how to better our house was made and we are very grateful for that. We'll be sure to follow up as the build progresses to update you all!
Nice to know! We have not had the same experience.
I'd be curious to see photos and learn how much you know about building. It's hard for me to believe they are so effortlessly good with all the issues we've had.
I am so sorry to hear about this! We are building with America's Home Place right now and I'm just now starting to realize how familiar these reviews seem to be!
It's nerve wrecking for sure. We experienced great customer service up front and loved it. Now, after signing, it's a totally different story...Just like you! We also noticed several line items shifted for the final signing but were told it was just to allocate things better...but now I'm in some serious doubt.
They absolutely have been dragging their feet on repairs or fixes that need done on NEW construction! It's insane. Our home is littered with garbage as well and there are nails and debris everywhere. Our sub contractor speaks English but he lies through his teeth and shows vengeful fixing of anything we questions or bring up....important structural things that will impact the value of our home.!
We've been told that the electric company is the reason our electric isn't on...but that doesn't seem true either. I almost cringe to pick up the phone and call them because I've found AHP to be lying now on more than one occassion.
I'm definitely losing faith. I guess I just want to let you know, you are not alone and thank you for your post so we know we aren't the only ones dealing with this!
We too are sorry to hear about your experience so far with our building team. We would like to speak with you about it in more detail! Please email us your name and contact information to customerservice@americashomeplace.com or you can call Tim Williams at (770) 532-1128.
Im so glad to read these reviews! I was considering to discuss with them on a build of our new Log home for the land we just purchased!
But !
After reading all of these . I will look elsewhere....Thank you for your imputs!
My build had changed significantly since posting prior. Now, I'm seeing incredible value for the house and quality.
America's Home ace definitely stepped up their game and what they are doing is impressive! I will share with photos once we move in.
I wish I would have seen your twitter feed before we signed. I feel your pain and pray you finally have everything resolved. We are now looking at a year.
sorry you had a horrible experience. we are having one built right now.
they said 120 days from the day they start the dig we will be in. that would be October 21. we are probably going to be in middle of September. We have been to the house every day to check on everything.
always great work and very polite!
this home place is in Sunbury, Ohio. I would recommend them to anyone!