It's run like a start-up, constantly changing personnel, promising and not delivering contract items and service. Inconsistent contact with customers.
Management is disengaged and reactive to problems instead of working to prevent them. The business lacks transparency, lacks evidence of proper planning by construction staff, and doesn't have good system of communication. Company consistently hires inexperienced, unqualified staff. Overpowering good old boy company culture.
Construction is being managed by "project managers" who are actually sales people with no hands-on construction experience or education.
Quality varies from office to office, depending on staff in place when your home is built. Buyer beware.
Reason of review: Poor customer service.