In 2016 America's Home Place's Randy Bertke was assigned to perform warranty work on our home located in Cullowhee Forest, Cullowhee, NC.The problem was the settling of floor joists supporting the great room floor.
Randy's efforts were above and beyond expectations. He constructed a new concrete footer and built a new joist support wall. The problem has been resolved with the floor joist stable for over six months. I can't say enough about Randy's professionalism, technical skills and customer service.
In addition to Randy's superb efforts, kudos to John Frady, who at the time was the Franklin Production Manager. When John was contacted in early 2016 about the warranty issue he reacted immediately dispatching Randy to inspect and validate the warranty complaint. Soon thereafter, John had a structural engineer on site to evaluate the extent of the repair require and to develop the necessary engineering plans to effect the necessary repair.
Thank you Randy and John for your terrific customer service...my wife, Gail, and I have recommended America's Home Place and always will!John Sammond
Review about: Americas Home Place House Repair.
Reason of review: Good customer service.